Safeguarding
How to raise a safeguarding concern if you are worried about abuse, neglect or harm.
Draft — pending legal review. This is a starting point, not our approved final wording. It has not been reviewed by a solicitor and should not be relied on as binding. Questions in the meantime: info@rakuxoncare.co.uk.
Raising a safeguarding concern
If you are worried that someone using our service is being abused, neglected, harmed or placed at unacceptable risk, please tell us immediately.
You can raise a concern:
• By email to hello@rakuxoncare.co.uk with 'SAFEGUARDING CONCERN' in the subject line
• By phone on +44 344 933 1008
• Verbally to any member of the care team
• In writing to the address provided when care is arranged
What we will do
We will take all concerns seriously and follow our safeguarding procedure. Where required, we will involve the appropriate authorities, including local safeguarding teams and the Care Quality Commission.
Safeguarding is everyone's responsibility, and we are committed to protecting people from abuse and improper treatment.
If there is immediate danger
If someone is in immediate danger, contact the emergency services by calling 999.
You should also contact your local authority's adult safeguarding team if you have serious concerns about abuse or neglect.
Your concern will be taken seriously
You will not be treated unfairly for raising a safeguarding concern. Everyone has the right to be safe, and reporting concerns helps us protect vulnerable people.