Are these legally reviewed?

They are written for this sector against current employment practice. They are not a substitute for advice on a live dispute. If you are already in tribunal territory, you need a solicitor, not a handbook.

Can you update contracts we already issued?

We can draft the new versions and a process for introducing them. Changing terms for existing staff is not a search-and-replace; we will say when you need to consult, not just reprint.

Is this in the Launch Kit?

HR documents are part of launching as an employer. The Launch Kit includes them. This page is for providers who already trade and whose contracts have not kept up.

All business servicesRakuxon Care Agency

HR and employment document pack

Care employers carry obligations most templates ignore. The pack is written for this sector and kept current.

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Colleagues working through paperwork and plans together at a desk

Who it is for

Is this you?

Contracts, handbooks and the employment paperwork a care employer needs.

New employers

You are about to take on staff and need contracts that fit a care employer's obligations.

Providers with outdated contracts

The templates came from somewhere else and were never written for this sector.

Providers preparing for inspection

Safe recruitment is evidenced through paperwork, and gaps in the file become findings.

What is included

What you get

Contracts of employment
Staff handbook
Supervision and appraisal templates
Disciplinary and grievance procedures

A team working together in a bright open-plan office

Care employers carry obligations most templates ignore

Off-the-shelf contracts do not mention the Care Certificate, on-call, mileage, or what happens when a shift is cancelled. The pack is written for this sector and kept current. Safe recruitment is evidenced through the file; gaps become findings.

Contracts of employment that fit visiting and live-in work
A staff handbook people might actually read
Supervision and appraisal templates you can run monthly
Disciplinary and grievance procedures that match ACAS and your policies

The folder the inspector will ask for

Who was recruited how, who has had supervision, who is overdue training. We line the HR pack up with the CQC policy suite so the two stories match. See policies and procedures if the quality pack is the other half of the gap.

Recruitment checklists aligned to safer recruitment
Supervision records that show it happened
A clear split between employed staff and agency workers
Handover so your office can run the system without us

How it works

Foundation to growth

Step 01
Foundation
Company, insurance, banking and the statement of purpose.
Step 02
Registration
Provider application, registered manager, interview prep.
Step 03
Launch
Policies live, staff onboarded, first packages evidenced.
Step 04
Growth
Frameworks, tenders and the brand that brings enquiries in.

Questions

Common questions

Related services

Pages that usually sit next to this one — so you are not hunting the menu.

Continue

Next steps for providers

Calls, audits and the pages that convert an enquiry.