Personal care
Support with the things that make a day possible, delivered with dignity and without rushing. Every package starts with an assessment at home and a written plan you agree before anything begins.
Is this you?
Hands-on support with washing, dressing and the parts of a day that have become difficult.
Someone finding daily routines harder
Washing, dressing or getting up have become the difficult part of the day, and a family member is quietly filling the gap.
Families arranging support for a relative
You want the help to feel like help, not a rota of strangers arriving at different times.
Councils and ICBs commissioning packages
You need a provider that evidences its care properly and answers the phone when something changes.
What you get
- Washing, dressing and personal hygiene
- Continence and mobility support
- Medication support and prompts
- Meal preparation and nutrition
How personal care visits actually run
Personal care is the hands-on part of the day: getting up, washing, dressing, using the toilet, and taking medication. Visits are timed around the person's routine rather than a round that suits the office. The same small team is rostered wherever the rota allows, so the person is not meeting a stranger at 7am.
- Morning and evening calls as standard; extra visits when the plan needs them
- Support written into the plan — not left to the carer's judgement on the doorstep
- Medication prompts and support, recorded at the visit
- A named coordinator you can reach when something changes
What we need before the first visit
Nothing starts on a handshake. We visit at home, write down what good looks like for this person, and you sign the plan. If a council or ICB is funding the package, we match the plan to what has been commissioned so the two do not drift apart in week one.
- A free assessment in the home, at a time that suits you
- Risks, mobility and medication reviewed before anyone is sent
- Named carers introduced before they arrive for a first shift
- A written start date, not 'as soon as we can'
Four steps to care starting
- Step 01
Enquiry
Tell us what is happening. One conversation, no obligation.
- Step 02
Assessment
We assess needs, preferences, communication, consent, capacity and risks at home.
- Step 03
Care plan
A written plan setting out agreed needs, preferences, outcomes, risks, consent, visit arrangements and review dates.
- Step 04
Care starts
Support begins once all required arrangements, checks, consent, registration and commissioning requirements are in place, and the plan is reviewed as needs change.
Related services
Pages that usually sit next to this one — so you are not hunting the menu.
- Domiciliary and home careScheduled visits arranged around the household, from short daily calls upwards.Read more
- Live-in careA carer living in the home, as an alternative to moving into residential care.Read more
- Older peopleSupport that keeps independence intact for as long as possible.Read more
- Complex and specialist careHigher-dependency support delivered by carers trained for the specific condition.Read more
Arranging care
Funding, coverage and how to start.