Is personal care the same as home care?

Personal care is the regulated, hands-on support — washing, dressing, continence, medication. Home care (domiciliary care) is the wider visiting service that often includes personal care plus help around the house. Many packages combine both; we will tell you which applies after the assessment.

Will it be the same carer every day?

Wherever the rota allows, yes — a small team, not a different person each visit. Holidays and sickness are covered from that same team so the person still recognises who is coming.

Can you help with medication?

Yes. Medication support is written into the plan, from prompts through to assistance, and every administration is recorded. We do not improvise from a blister pack on the kitchen counter.

All care servicesRakuxon Care

Personal care

Support with the things that make a day possible, delivered with dignity and without rushing. Every package starts with an assessment at home and a written plan you agree before anything begins.

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A carer helping an older man settle comfortably in bed

Who it is for

Is this you?

Hands-on support with washing, dressing and the parts of a day that have become difficult.

Someone finding daily routines harder

Washing, dressing or getting up have become the difficult part of the day, and a family member is quietly filling the gap.

Families arranging support for a relative

You want the help to feel like help, not a rota of strangers arriving at different times.

Councils and ICBs commissioning packages

You need a provider that evidences its care properly and answers the phone when something changes.

What is included

What you get

Washing, dressing and personal hygiene
Continence and mobility support
Medication support and prompts
Meal preparation and nutrition

A carer supporting an older man using crutches in his kitchen

How personal care visits actually run

Personal care is the hands-on part of the day: getting up, washing, dressing, using the toilet, and taking medication. Visits are timed around the person's routine rather than a round that suits the office. The same small team is rostered wherever the rota allows, so the person is not meeting a stranger at 7am.

Morning and evening calls as standard; extra visits when the plan needs them
Support written into the plan — not left to the carer's judgement on the doorstep
Medication prompts and support, recorded at the visit
A named coordinator you can reach when something changes

What we need before the first visit

Nothing starts on a handshake. We visit at home, write down what good looks like for this person, and you sign the plan. If a council or ICB is funding the package, we match the plan to what has been commissioned so the two do not drift apart in week one.

A free assessment in the home, at a time that suits you
Risks, mobility and medication reviewed before anyone is sent
Named carers introduced before they arrive for a first shift
A written start date, not 'as soon as we can'

How it works

Four steps to care starting

Step 01
Enquiry
Tell us what is happening. One conversation, no obligation.
Step 02
Assessment
We visit at home to understand the person, routine and risks.
Step 03
Care plan
A written plan you agree to, with named carers and a schedule.
Step 04
Care starts
Support begins, and the plan is reviewed as needs change.

Questions

Common questions

Related services

Pages that usually sit next to this one — so you are not hunting the menu.

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Arranging care

Funding, coverage and how to start.