Are your carers mental health trained?

Carers on these packages are briefed on the person's plan and on working with fluctuating motivation and distress. This is still social care, not a clinical service. Where the need is specialist, we will say so.

What if someone does not want the visit that day?

The plan should say what happens then — a later call, a welfare check, contacting the coordinator — not a carer arguing on the doorstep. We will not force a visit, and we will not silently skip one that was the safety net.

Can this sit alongside personal care?

Yes. Many people need both. The plan names both so the visit is not 'whichever the carer feels like today'.

Who we supportRakuxon Care

Mental health support

Support that complements the clinical team rather than duplicating it, with carers who understand that recovery is rarely a straight line.

Request care Get in touch

A family sitting around a kitchen table with a relative who uses a wheelchair

Who it is for

Is this you?

Reliable, non-judgemental support alongside clinical care.

Adults living with a mental health condition

You want practical support alongside the clinical team, not another set of appointments.

People recovering after a crisis

Things are steadier now, and the routine is what keeps it that way.

People who need structure to the week

Medication, appointments and meals are the things that slip first when it gets difficult.

What is included

What you get

Support with routine and structure
Prompts for medication and appointments
Company and practical help
Coordination with clinical teams

A carer supporting an older man using crutches in his kitchen

Practical support, not another clinical appointment

This is not therapy and it does not replace the community mental health team. It is the reliable presence that keeps medication taken, meals eaten, and appointments attended when motivation has dropped. Recovery is rarely a straight line; the rota has to survive a bad week without the carer taking it personally or disappearing.

Support with routine and structure
Prompts for medication and appointments
Company and practical help around the home
Coordination with clinical teams, with consent

After a crisis, the routine is the treatment

People coming home after an admission often need more structure than they will in six months. We plan for that, and we plan to step down. A package that stays heavy because nobody reviewed it is not good support.

A written plan the person has actually agreed
Clear boundaries: what carers do and do not do
Escalation routes that match the clinical team's
Reviews that ask whether the person wants less, not only more

How it works

Four steps to care starting

Step 01
Enquiry
Tell us what is happening. One conversation, no obligation.
Step 02
Assessment
We visit at home to understand the person, routine and risks.
Step 03
Care plan
A written plan you agree to, with named carers and a schedule.
Step 04
Care starts
Support begins, and the plan is reviewed as needs change.

Questions

Common questions

Related services

Pages that usually sit next to this one — so you are not hunting the menu.

Continue

Arranging care

Funding, coverage and how to start.