Do you work with dual sensory loss?

Yes. Dual sensory loss needs more than 'speak clearly and don't move the furniture'. The plan has to cover both communication and orientation, and the team has to be stable.

Can carers use BSL or deafblind manual?

Where the person needs a specific communication method, we will say whether we can staff it before we accept the package. We will not accept a referral and hope a signer appears.

Is a guide dog a problem?

No. The dog is part of the household. Carers are briefed on working around the dog, not on moving it out of the way.

Who we supportRakuxon Care

Sensory impairment

Small adjustments make the difference. Carers are briefed on how the person prefers to communicate and how their home is arranged.

Request care Get in touch

A family sitting around a kitchen table with a relative who uses a wheelchair

Who it is for

Is this you?

Support for people living with sight or hearing loss.

People with sight loss

The home is arranged exactly as it needs to be, and carers have to work with that, not around it.

People with hearing loss

Communication has to happen in your preferred format from the first visit, not the third.

People with dual sensory loss

Small adjustments make the difference between support that works and support that does not.

What is included

What you get

Communication in the person's preferred format
Support to navigate safely at home
Help with correspondence and appointments
Carers briefed on individual needs

A carer supporting an older man using crutches in his kitchen

Small adjustments are the whole job

The home is often already arranged exactly as it needs to be. Carers who move the chair, stack the post in a new place, or shout from the hallway make the visit worse. We brief on how the person prefers to communicate and how the house works, and we treat that briefing as part of the plan, not a nice extra.

Communication in the person's preferred format from visit one
Support to navigate safely at home without rearranging it
Help with correspondence, bills and appointments
Carers briefed on lighting, loop systems, guide dogs and routines

Getting out without the visit becoming a performance

Appointments, shops and social contact often drop first when sensory impairment increases. Visits can include accompaniment, with time and transport in the booking. The carer is there to make the trip possible, not to take it over.

Booked time for appointments, not a squeezed extra
Consistency so the person is not re-explaining their needs
Coordination with rehab workers and existing specialists
A plan that names what the person wants to keep doing

How it works

Four steps to care starting

Step 01
Enquiry
Tell us what is happening. One conversation, no obligation.
Step 02
Assessment
We visit at home to understand the person, routine and risks.
Step 03
Care plan
A written plan you agree to, with named carers and a schedule.
Step 04
Care starts
Support begins, and the plan is reviewed as needs change.

Questions

Common questions

Related services

Pages that usually sit next to this one — so you are not hunting the menu.

Continue

Arranging care

Funding, coverage and how to start.